Our policies

Clinic cuts are booked on the booking page or by phone, with no deposit. A seat in a program is held with a deposit that goes toward tuition, and the office gives you the amount in writing.

Student clinic walk-ins sign the board by the door and are taken in the order they sign. Booked clients are seen at their time and the line waits for them. Waits vary; the board shows who is next. The line closes 30 minutes before the clinic does.

Tell us at least 3 hours ahead if you need to cancel or move a clinic time, by phone or on the booking page. We hold your chair for 10 minutes after your time; after that we offer it to the line.

A missed clinic time takes a practice slot from a student. After a second one, we ask you to confirm by phone before we hold a time for you again.

The clinic cuts hair from age 8, and a parent stays in the room for a child's cut. One person waits with each client so the chairs stay open for the line.

Tell us within a week and we will look at it. An instructor checks the cut and a student fixes it with the instructor beside them.

Tips go to the student who cut your hair. You can leave one in cash at the chair.